Refund policy

30-Day Satisfaction Guarantee

At restoreth., every product is handcrafted in small batches with care and thoughtfully selected ingredients. We want you to feel confident trying our products and happy with your purchase.

If you are not satisfied with your restoreth. product, please contact us within 30 days of delivery. We will work with you to make it right through a replacement, store credit, or refund when appropriate.

Because skincare is personal and everyone's skin is different, individual experiences and results may vary.

Opened or Used Products

For health and hygiene reasons, opened or used skincare products cannot be returned or restocked.

However, our 30-Day Satisfaction Guarantee still applies. If you have a concern with a product you have tried, please contact us within 30 days of delivery. You do not need to return an opened or used product unless we specifically request that you do so.

We will review your concern and work with you toward an appropriate solution, which may include a replacement, store credit, or refund.

Unopened Products

Unopened and unused products may be returned within 30 days of delivery.

Please contact us before sending a return so that we can provide return instructions.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives damaged or defective, or you receive an incorrect item, please contact us as soon as possible and include a photo of the product and packaging.

We will gladly work with you to provide a replacement or appropriate refund.

Refunds

Once a refund has been approved, it will be issued to the original payment method.

Original shipping charges are non-refundable, except when an order arrives damaged, defective, or incorrect.

Applicable sales tax associated with refunded merchandise will be adjusted as required when the refund is processed.

Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect order.

Please allow additional processing time for your bank or credit card provider to post an approved refund.

Questions or Concerns?

We want you to have a positive experience with restoreth. If you have any questions or concerns about your order or one of our products, please contact us. We are always happy to help.

Because your skin deserves to be restored…Naturally!